Testimonies Above : Ernest with Mrs Dorothy Strockbine	Testimony from Debbie Brells Shortly after relocating to Singapore, my 83-year old mother, Dorothy Strockbine, visited us from the United States. It didn't take us long to realize that, unfortunately, her hearing had deteriorated substantially. For reasons she couldn't explain, she wasn't comfortable going to a hearing specialist. Seeing how her hearing loss was robbing her of the simple things in life, I took it upon myself to contact Ernest Poh at The Hearing Centre and scheduled an appointment. I will admit my mom wasn't very happy with me that morning, but her demeanor instantly changed the minute she met Ernest. His "bedside office manner" was that of a saint--he spoke to her in a way she understood, and her anxieties were immediately alleviated. My mom was totally receptive to his recommendations, and she left his office truly looking forward to getting her new hearing aids in a few days. When we returned, the hearing aids fit and operated perfectly with no adjustments necessary. She left The Hearing Centre being able to hear things she'd been missing for years. As a daughter, this has to one of my greatest gifts to her... Debbie Brells
Testimony from Margaret Ong, Financial Adviser I have been hearing impaired in both of my ears over the last five years. Only upon the incessant nagging of my son did I seek the help of an audiologist.   As I was searching the internet, I came across The Hearing Centre’s website with a list of testimonies which spoke so well of their services.  Of course most website would say good things of their services.  I was skeptical at first but decided to give it a try. After my experience, I hope anyone who has this same problem, will be able to chance upon my testimony and search no further.   Over the years my quality of life diminished and it affected not only my work, but also my social life and my loved ones with whom I have to interact daily.  My speech was also affected.   Ernest, I want to thank you very much for addressing all these, my problems.  You listened intently with your heart and it is only because of your professionalism and the way you handled my matter, that I am today wearing a pair of Phonak hearing aids.   My quality of life has certainly improved a hundred fold.  I look forward to attend my training, meetings and all social functions and everyday is like a new beginning for me. I was even able to hear the birds singing.  The priest giving his homily and the news over the TV (without having to turn the volume to suit me)   Your service is impeccable and you certainly love your job and you treat your customer before yourself.   I am confident that I will be able to enjoy wearing these hearing aids for a long time and that you will always be there for me as I know that your services does not end after a sale.   God Bless and thank you!   Margaret Ong Testimony from Dr Loh Kum Fong, Retired GP (General Physician) "Being hearing impaired, I have had experiences with audiologists both in the private and public sectors. As a doctor who knows slightly more about the human hearing mechanism, I naturally would have expected more from the audiologists and the hearing aids. Whenever I complained of the hearing aid over the telephone, Ernest would promptly arrange a home visit to fix my problems to my satisfaction. Ernest is really a very patient professional. His advice is always ethical and not profit-oriented, and I have no hesitation to recommend him to anyone who needs to consult a good hearing professional." Dr Loh Kum Fong, Retired GP (General Physician)   Testimony from Mr KT Ang, son of Mdm Tan Wan Bio  Dear Hearing Centre,                 I would like to compliment Mr. Ernest Poh for the excellent customer service that we consistently received during our visits to your hearing centre at Takashimaya Office Tower for the last few years.                   My mother suffers from severe hearing loss, and we have tried many different hearing aids over the years but with no satisfactory results.  When we visited Ernest for the first time, he was kind enough to let us try to Phonak brand of high-powered hearing aids.  After a few days, we decided to go ahead to purchase it.  Besides the advanced audio technology in the product, we were wowed by Ernest’s professional expertise and soft skills.                   Ernest was also very kind and very patient with us, as from time to time, we needed repeated visits to fine-tune and to educate my mum on the best use of the hearing aid.  While the current hearing aid is still serving her needs’ well, I’m sure that we’d return to purchase the latest model from Ernest when the time comes to replace it.   Best Regards, K. T. ANG Testimony from Anne Anthony I Anne Anthony would definitely recommend Ernest Poh of the Hearing Center for anyone who needs hearing aid. His approach to his clients is warm and caring. Last year in November I brought my dad in for the hearing test since he was recommended by a close friend. The way he handled the whole process was exceptional. My dad being 80 was very slow in responding but he was so patient and warm. He even brought my dad around Takashimaya to make sure that the hearing aid was comfortable and that hearing was just right. Not only he explained patiently to my dad but also to the maid . After that he made them try out using the hearing aids by themselves a couple of times. I was very impressed by him. This is what service is all about. Anne Anthony Testimony from Mrs Amy Nedungadi   Mary Ismail    April 2, 2010   Dear Ernest,   My mother had come on a short visit to Singapore in January 2010. Her place of residence is in Geneva Switzerland. After several years of trying out different products for her hearing, we stumbled upon your hearing centre, and I am glad we had done so. Following various tests conducted by you, my mother decided to finally purchase a hearing product from you. This came about following several discussions with you. In addition it was a big advantage from your side to have allowed my mother to try out a hearing aid for a week or so, to enable her to make a decision. This is service. We had in the meantime tried other centers, but the service and care you had provided was best of all.   I am happy to report that my mother is now an active social participant in our family gatherings and her life has definitely changed since her purchase of the Audina hearing aid.   Thanks again and best regards Hadi (on behalf of Mary Ismail)   Mrs Jane Lim    29 April 2010   I have been looking for a good hearing consultant for my father, who is in his late eighties.  My father is very particular about the hearing aid he uses and the services he receives.  I'm very glad that I found Mr Ernest Poh of The Hearing Centre.  Mr Poh is very skillful in hearing assessment and recommendation of hearing aid.  Not only that, Mr Poh truly listens to his customer.  He is able to address the concerns my father has - even allowing my father to test 2 different models of hearing aids at home for a week before deciding if he would like to buy the hearing aid from Mr Poh.  During the setting of the hearing aid to fit my father's hearing condition, Mr Poh and his assistant have accompanied my father to shopping area (noisy area) to make sure my father is comfortable with the setting.  I'm impressed with the extra mile that Mr Poh takes in service delivery.  My father is very happy with Mr Poh's service and the new hearing aid fitted by him.